FAQ's

Frequently asked questions

How much?


Our vehicles start from $13,999 up to $22,999 depending on model, battery, and options. Pricing includes shipping and duties to our facilities in CA. The total delivered cost, depending on where you are, can range from $14,000 up to $26,000 depending on models, options selected and how far you are from our delivery facilities in California, Arizona and Maryland. Subscribe to our mailing list to access the price sheet or email support@thepickman.com.




Is this road legal?


The Pickman vehicles are currently for off-road use only. As an additional safety precaution, we are currently equipped as a low-speed vehicle or manufacturer certified to FMVSS 500 standards, with backup camera, FMVSS 209 seatbelts, AS1 glazing windshield, 17 digit VIN and Manufacturer Certificate of Origin. Please check with your local DMV for registration and details.




What are the payment terms?


Standard payment terms are 50% deposit to begin and 50% remaining balance due when production is complete and the vehicle(s) are prepped for shipment. Online, 100% payments will receive $500 off their total invoice. Once vehicle builds are confirmed and locked-in, the deposit is not refundable. All sales are final otherwise. Please ask to see our vehicle purchase agreement from support@thepickman.com.




What about warranty & service?


We offer 3 year warranty, covering bumper to bumper except for wear and tear items*. The Pickman models are designed to be low maintenance, DIY-friendly and easy to work on with 1 to 1 troubleshooting from our staff. We are currently based in Rancho Cucamonga, CA and plan to stock all relevant spare parts in our facility here. We are currently based in Avondale, Arizona and Frederick, Maryland with many more locations to come.




What are standard features of the vehicle?


5kW Rear axle motor Kelly controllers 2 Speed fan & defrost / heating Backup camera Infotainment LED Dash Display 2 x USB ports Phone holder LED Headlights & taillights with turn indicators FMVSS 209 3 point seatbelts DOT windshield, tires and glass Power steering and brakes with regenerative braking & eco mode AGM, lead acid batteries (6 x 12V 100Ah) 2 ton towing and up to 1 ton payload




What models are available?


Pickman Classic, Passenger, Pickman Mission, Pickman XR and 4XR. Pickman XR (2 door) and Pickman 4XR (4 door) with 4x4 dual motor, lithium batteries, options & more will be the top of the line trim with production starting September 2021.




What colors are available?





What is the Pickman buyback guarantee?


Not completely satisfied with your purchase? Kylectric Auto Inc will buy back the vehicle after the vehicle is delivered if the vehicle is not satisfactory within 7 days after delivery for the full amount of the vehicle cost, excluding shipping or destination fee. The amount will be refunded within 30 days after the vehicle is returned to the manufacturer in CA.




Where is this vehicle made?


Currently, the Pickmans are built in Kunming, China with features designed by our California team. We have big plans to bring manufacturing into the U.S. to better control quality, R&D, warranty, service and to improve customer experience. Help us reach our goals to build a better product together!




How do we see it or test drive?


We have several vehicle models available for demos in Rancho Cucamonga, California, Avondale, Arizona and Frederick, Maryland. These demos include: 2 door Pickman Classic, 4 door Pickman Passenger and a Pickman XR prototype. Customers are welcome to come by for test drives! We are happy to schedule a ZOOM call to go over specifics for a virtual tour. We also offer rental or demos for local customers; please inquire for more details as it will be location specific.




Is this available in my country?


Vehicle pricing is based off of the U.S. market as we expect the largest demand from this segment. The U.S. market is also where we are currently based in order for us to support our three year warranty along with parts & service. We are low-speed vehicle equipped in the U.S., Asia and L7e certified for the European market. Please ask about bringing Pickmans to your country to make sure sales and service are accounted for.




I am a reseller or dealer, how do I get involved?


Relevant business and market information will be requested and reviewed, along with executed marketing, pricing and user agreements. Qualified resellers will be selected but must purchase a certain minimum amount of vehicles to receive wholesale pricing and obtain potential exclusives.




How do I cancel or refund my order?


Reservations, deposits and orders for vehicle builds can be refunded 100% before the build is confirmed. Otherwise, all sales are final and refunds can be processed after the build is complete as your order may be bought back by the manufacturer or offered to others for sale at that point.




Who are we?


We are a group of individuals with automotive, electronics, retail, manufacturing, design and marketing backgrounds with more than 50 years of combined experience in the mentioned industries. We have delivered more than 20,000 early model Pickmans domestically in China and we have exported more than 150 current Pickman models since 2019, with 60+ specifically to the U.S. Feel free to contact us at support@thepickman.com for any questions.




What is the total cost and time of getting a Pickman delivered?


Your total delivered cost and timing is broken up 4 sections: 1) Vehicle build: from $13999~$22999 with a production time of 30~50 days. Each Pickman is built to order to the model / color / option(s) selected in about 30~50 days depending on options selected and a number of external circumstances like holidays and or potential supply chain delays. Vehicles can be configured by our invoice sheet or with our staff upon request. U.S. vehicles receive 3 year bumper to bumper warranty and 5 year warranty on lithium batteries. 2) Vehicle shipment with an estimated time of 30~60 days on average. After production, each Pickman is inspected and prepped for export. Customers can choose to provide their own shipping resources or work with our trusted shipping partners to find the best suitable solution for each customer's order. A vehicle can be shipped via roll-on, roll-off freight or containerized freight to an accomodating U.S. port and shipment time, once booked, can take about 20 days to the west coast and up to 55 days for the east coast. Shipment cost will vary until the time of booking and will also vary depending on the shipping method selected. 3) Vehicle importation & clearance with an estimated time of 1~2 weeks on average. After vehicle arrives to the U.S. port, port processing and customs clearance typically takes 7~10 days until the shipment is ready for pick-up to our authorized facilities in California, Arizona or Maryland (more incoming). 4) Vehicle final hand-off inspection & delivery: Free~$2000 in auto transport cost with a delivery time frame from 1~2 weeks. Vehicles will be received at our authorized facilities for final walk through, battery top-off, install relevant options and final hand-off to customers or an auto transporter that will be making the final, to-door delivery. Final delivery costs will vary depending on the distance from the facility to the end customer. Typical auto transport costs $1 per mile, depending on route, location and season. Pickman vehicles are built to be self-registered so a trailer will be needed at the time of pick-up or customers will need to factor in auto transport delivery costs. Current authorized facility locations: (more incoming) Rancho Cucamonga, California Avondale, Arizona Frederick, Maryland




Why has the pricing increased?


As many of you already know, the pandemic has really disrupted various parts of the industry from all angles. There are many factors that contribute to a vehicle's final price: Production costs: exchange rate, supplier increase, labor increase. Freight costs: auto transport cost and shipping costs that have increased more than 10x. Duties: we currently pay anywhere from 28%~50% duties for our vehicles. Shipping costs: as the market reopens and businesses attempt to ensure stock, shipping companies and ports are overwhelmed with the current market, further driving costs up. Despite these reasons, we are confident that we are the market leader in performance, creature comforts, features and safety. Ask us for more info at support@thepickman.com.




How big is a Pickman?


A Pickman vehicle measures around 4.5~5 feet wide, 5.1~6 feet tall and 11.4~12.3 feet long and weighs anywhere from ~1600 pounds up to 2000 pounds depending on models and options. See below for some images and reference points compared to a 5’9 figure in the single cab, dual cab, golf cart, F150 Raptor, etc. Interior measurements: Seat to top of the cabin is 37 inches, front of cabin slants down so it’s closer to 36 inches Interior cabin is 4 feet wide,19 inches from seat to steering wheel and 25 inches for passenger seat to dash. The double cab, 4 door model has more legroom since the seat can be further adjusted back another 2~3 inches and pushed up against the cabin. See below for some customer images: 6'2 and 6'3 customers sitting in the front of the 4 door model. 5'8 Customer sitting in the backseats of the 4 door model. 5'9 Customer sitting in the 2 door model. 6'3 Customer sitting in a 2 door model.